Refund policy

Return & Refund Policy

At Clay Bottle Online, we take great pride in the quality and craftsmanship of our handcrafted clay bottles. We want you to be completely satisfied with your purchase, and we offer a straightforward return process to ensure your peace of mind.

7-Day Return Window

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, and in its original packaging.

Return Shipping

Because our products are fragile, returns are accepted only in rare cases and only after prior approval.

If your return request is approved, please send the item to:

Address: Haroon Centre, Abul Hassan Isphani Road, Block 4-A, Gulshan-e-Iqbal, Karachi

  • Return shipping costs are the customer’s responsibility.
  • Shipping charges are non-refundable.
  • If your refund is approved, the return shipping cost will be deducted from the refund amount.

Eligibility for a Full Refund

To receive a full refund of your purchase price, the following conditions must be met:

  • The product must be unopened and unused.

  • The item must be in its original, undamaged packaging.

  • The request must be initiated within 7 days of delivery.

How to Start a Return

To start a return, you can contact us at [Insert Contact Method, e.g., WhatsApp Number or Email]. Once your return is accepted, we will provide instructions on how and where to send your package.

Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method or through a bank transfer/digital wallet as per your preference. Please remember it can take some time for your bank or credit card company to process and post the refund.

Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right. Since our bottles are made of natural clay, we ensure they are packed securely to reach you in perfect condition.

Phone / WhatsApp: +92 311 7785208
Email: info@claywaterbottle.online
Address: Haroon Centre, Abu al Hasan Isphani Road, Block 4A, Gulshan-e-Iqbal, Karachi, Pakista
Websites: https://claybottle.online/
Business Type: Eco-friendly Clay Water Bottle Manufacturer & Supplier